Manager, Operations (Nu Stadium)

Responsibilities & Duties

• Lead the planning and execution of stadium events, including participation in client tours, identifying operational requirements (equipment, staffing, services), and developing cost estimates.
• Serve as the primary liaison between clients and internal teams by translating event needs into detailed event orders, diagrams, and operational plans for both internal departments and third-party vendors.
• Facilitate planning and operational meetings to ensure alignment across all stakeholders and successful event delivery.
• Oversee part-time operations staff, including hiring, scheduling, daily task assignment, performance management, and disciplinary actions.
• Coordinate cross-functional operations with internal departments and external contractors to ensure the facility is fully prepared and event-ready.
• Ensure all events meet readiness standards for guests, clients, teams, and league requirements, maintaining a high level of service and presentation.
• Manage compliance and required submissions for MLS, MLS NEXT Pro (MLS II), Academy matches, international fixtures, and special events.
• Oversee event-related inventory and facility FF&E (furniture, fixtures, and equipment), including tracking, maintenance, and repairs.
• Manage event settlement processes (pre- and post-event) for MLS, international matches, and special events, ensuring accuracy and timely reconciliation.
• Utilize and maintain project management systems to track event logistics, timelines, and operational deliverables.
• Support facility access coordination and lead operational walk-throughs with internal teams and external partners.
• Conduct routine facility inspections, documenting findings and ensuring timely resolution of operational or safety concerns.
• Provide ongoing support to the Director of Facility Operations and Facility Engineer as needed.
• Participate in the Event Manager on Duty (EMOD) rotation to oversee live event operations and ensure real-time issue resolution.
• Drive continuous improvement initiatives by providing feedback to leadership and identifying opportunities to enhance operational efficiency.
• Support the planning and execution of capital expenditure (CAPEX) projects, including research, vendor coordination, and implementation.
• Lead and support special projects across the facility as assigned.
• Perform other duties as assigned in support of stadium operations.