SAFC Member Account Representative

The SAFC Membership Account Representative provides dedicated service to San Antonio FC Season Ticket Members, supporting member satisfaction and retention. This position serves as a primary point of contact for account inquiries, benefit fulfillment, and ongoing relationship management. The role supports renewal and upsell opportunities through proactive outreach and responsive problem resolution. The representative maintains accurate member account records and collaborates with the Membership Services Manager on member events and service improvements. This position contributes to a positive and consistent member experience. 

Who You Are:   
•    Bachelor’s degree from an accredited four-year college or university. 
•    1–3 years of customer service and/or sales experience. 
•    Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. 
•    Strong organizational skills with the ability to prioritize and manage multiple responsibilities. 
•    Excellent verbal and written communication and interpersonal skills. 
•    Ability to demonstrate professionalism, tact, and diplomacy when interacting with members and colleagues. 
•    Strong active listening, problem-solving, and conflict resolution skills. 
•    Ability to build relationships and positively influence others. 
•    Ability to work flexible hours, including evenings, weekends, holidays, and event nights. 
•    Experience with Archtics or CRM systems preferred. 
•    Bilingual proficiency preferred. 

What You’ll Do: 
•    Serve as the primary service contact for assigned San Antonio FC Season Ticket Members, building relationships and responding to ongoing account and benefit fulfillment needs.
•    Resolve member inquiries and concerns through active listening, timely follow-up, and appropriate solutions consistent with service procedures and policies. 
•    Support membership retention and touchpoint goals through proactive outreach, assessment of member needs, and identification of appropriate upsell opportunities. 
•    Maintain accurate records of member interactions, process account requests, and verify financial and account information for accuracy. 
•    Manage inbound and outbound member communications, including phone calls, text, and email, in accordance with established communication standards. 
•    Partner with the Membership Services Manager to plan and execute member events, including venue research, themes, vendor coordination, and hospitality arrangements. 
•    Gather and communicate member feedback and service trends to the Membership Services Manager and relevant departments to recommend improvements to the fan experience.