Partner Services, Global

WORK OPTION: The NBA currently provides eligible employees the option of working remotely one day per week.

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Position Summary

This role will serve as the primary liaison between New Business, the U.S.-based Partner Services team, and regional offices worldwide, supporting the management, development, and fulfillment of hospitality benefits across NBA, WNBA, 2KL, and USAB.

The individual will work in close partnership with regional teams to establish hospitality standards tailored to each market, ensuring alignment with best practices while respecting regional customs, cultural nuances, business protocols, and market-specific dynamics. This role will also be responsible for collaborating with the regions to develop region-specific tools, frameworks, and assets that reflect local market standards while maintaining global consistency and brand integrity.

Additionally, this role will support the overall domestic management and coordination of department sub-groups, ensuring strong communication, organization, and alignment across key workstreams for Partner Services. The position plays an integral role in All-Star Weekend planning and execution, contributing to both pre-event lead-up responsibilities and on-site hospitality management. Responsibilities include development and oversight of event seating strategies, hospitality tracking tools, and operational resources that drive consistency and efficiency. This individual will play a key role in ensuring seamless project workflow, cross-functional collaboration, and best-in-class hospitality execution across marquee league events.

Key Responsibilities

Regional Hospitality Strategy

• In collaboration with each region, assess the current hospitality management landscape, identifying inconsistencies, gaps, and market-specific opportunities.
• Build strong, collaborative relationships with key contacts in each regional office to understand local business norms, cultural expectations, and partner priorities.
• Develop tailored hospitality frameworks by region, accounting for investment levels, market maturity, regional expectations, and competitive landscape in partnership with the region.
• Ensure hospitality guidelines reflect global standards while remaining relevant and appropriate to local contexts.

Hospitality Standards Development

• Conduct structured working sessions with regional offices to understand existing hospitality inclusions, local execution models, and partner expectations.
• Evaluate the value, perception, and significance of tickets and benefits within each market.
• Apply Partner Services best practices while adapting them thoughtfully to each regional business.
• In partnership with each region, create and distribute region-specific playbooks, templates, and reference materials to support consistent but locally tailored execution.

Ticket Tracking & Fulfillment

• Design and implement a centralized system to track contractual ticket allocations for marquee events across all regions.
• In partnership with the regions, manage and fulfill international ticket commitments for domestic marquee events (e.g., All-Star, Finals), ensuring clear communication across time zones and teams.
• Coordinate with the Events team and regional offices to align on seat allocation, guest protocols, and culturally appropriate hosting standards.
• Ensure ticket distribution processes reflect both contractual obligations and regional hospitality expectations.

Sweepstakes Program Optimization

• Review current international sweepstakes programs and streamline execution as part of overall contractual benefits.
• Adapt sweepstakes frameworks to align with local regulations, consumer behaviors, and expectations by region.

Partner Engagement & Event Execution

• Collaborate with regional offices on Partner Services activations (e.g., Town Halls, Chalk Talks), ensuring content and format resonate locally.
• Lead or support delivery of international Town Halls, season ticketed events (such as Suite Nights and Watch Parties), and the Global Sales Summit (as applicable), ensuring they align with local practices, language needs, and partner engagement expectations. Support and potentially lead All-Access Program execution, customizing experience elements by region where appropriate.
• Collaborate with regional hospitality leads to develop tailored hospitality and event assets (e.g., briefing decks, guest journey documents, hosting guides) specific to each region.

Global Games Leadership

• Serve as a lead for partner hospitality execution at Global Games, partnering closely with the host region to reflect local standards and expectations.
• Align domestic and regional teams to ensure a seamless partner experience.

Cross-Team Collaboration

• Establish yourself as the primary point of contact for International Partner Services.
• Act as a strategic bridge between U.S.-based teams and regional offices, ensuring consistent communication and mutual understanding.
• Share domestic best practices while actively incorporating feedback and insights from regional teams.
• Promote a globally aligned yet locally adaptable approach to hospitality execution across all markets.

Overall Support for Partner Services

Regular Season Ticket Management

• Submit ticket requests via the TRS system and serve as the liaison with the ticketing team.
• Track departmental ticket requests and ensure timely communication with internal stakeholders.
• Collaborate with Partner Services colleagues and the ticketing team to prioritize requests appropriately.

All-Star Weekend Support

• Assist with guest invitations, contractual ticket fulfillment, RSVP tracking, seating assignments, ticket distribution, hotel coordination, Partner Reception, Partner Brunch, suite checks, and Partner Scrimmage logistics.

Event Seating & Hospitality Tools

• Utilize Social Tables platform to support seating arrangements  and hotel assignments for all major events supported by Social Tables.

Departmental Sub-Group Management

• Overall support for sub-group management including on-going communications, drafting All Star Weekly Bulletin and meeting participation.

Required Education & Professional Experience

• Bachelor’s degree in Business, Marketing, Communications, Sports Management, Hospitality Management, or a related field; advanced degree a plus.
• 5–7 years of experience in partner services, hospitality operations, event management, or a related client‑facing discipline within sports, entertainment, or global organizations.
• Experience working with international markets, including navigating cultural norms, business practices, and cross‑regional communication.
• Background supporting or leading large‑scale events, premium hospitality programs, or VIP experiences.
• Experience collaborating with cross‑functional teams and managing workflows across geographically dispersed stakeholders.
• Familiarity with ticketing systems and event‑planning tools (e.g., TRS, Social Tables) or the ability to learn them quickly.
• Experience developing operational frameworks, playbooks, or process documentation to support consistent execution across teams or regions.

Required Skills & Knowledge Attributes

• Strong understanding of hospitality operations, partner servicing, and event execution within a global context.
• Ability to build and maintain collaborative relationships across cultures, time zones, and organizational levels.
• Skilled in project management, including planning, prioritization, and coordination across multiple concurrent workstreams.
• Excellent written and verbal communication skills, with the ability to tailor messaging for diverse audiences and cultural contexts.
• High level of organization and attention to detail, especially in tracking tickets, managing logistics, and maintaining operational tools.
• Ability to synthesize regional insights into scalable frameworks, guidelines, and resources.
• Comfort working in fast‑paced environments with shifting priorities and tight timelines.
• Strong problem‑solving skills and a proactive approach to identifying gaps, inconsistencies, and opportunities for improvement.
• Cultural awareness and sensitivity, with the ability to adapt hospitality standards and partner engagement approaches to local norms.

Salary Range:

98,000 – 115,000

Job Posting Title:

Manager

Employees currently are eligible to receive an annual discretionary performance bonus, awarded at the sole discretion of the Company and subject to any terms and conditions set by the Company. Employees and/or eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical; dental; vision; life/AD&D insurance; short- and long-term disability; fertility and family-forming assistance; wellbeing allowance; educational assistance; mental health coaching/therapy; tax advantaged accounts such as HSA and healthcare/dependent care FSAs; a 401(k) retirement plan; and time off benefits that include vacation, sick time, and personal days.

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About the NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.